The People of TQS Services Inc.
Using Best Practice Tools to Build a Better Business
Vincent Zottola, Jr.
Chief Operating Officer
Mr. Zottola leads the daily operations of a team of professional consultants. Vincent Zottola has 30 years of consulting experience in quality, environmental and safety management systems development and implementation. He has experience working as a Director of Quality and as an ISO 9000 management representative. He has successfully implemented over 100 ISO 9000 programs. He launched Tri-State Quality Systems (TQS) in 1992.
Mr. Zottola has assisted over 200 clients with the implementation of quality, safety, environmental and NQA-1 management systems. He has conducted more than 100 quality and environmental system audits. He has trained more than 3,000 management and hourly personnel in continuous process improvement, team building, problem solving, SPC, JIT, customer requirement definition and ISO 9000 quality assurance requirements. Has led numerous operation improvement and TQM engagements for Fortune 500 companies and government agencies. Mr. Zottola has assisted clients with the development and implementation of ISO 14000 environmental management and numerous health and safety management systems
Industrial clients include Alstom, Converteam, Medrad, Aerotech, Accro Tool, SKC, Watson Standard, Williams and Company, Thermal Transfer, General Electric, Libby Owens Ford, Hehr International and Pennwalt, URS. GAI Consultants, Paul Rizzo & Associates, the EADS Group, Trans Associates, Government clients include The Port Authority of Allegheny County, PENNDOT, NASA, the U.S. Postal Service, Naval Industrial Operations, GNMA, the Defense Logistics Agency and the FDA.
Mr. Zottola is a Certified ISO Lead Auditor. He has a degree in Business Administration and Master’s in Industrial Relations. He has served as a committee chairperson for the Pittsburgh Chapter of the American Society for Quality. He has instructed the ISO 9000 implementation course for ASQ. Mr. Zottola has written and published articles and workbooks on ISO 9000 and ISO 14000. His works have been published by CEEM, Irwin Publishing, SMC and ASQ.
Bruce A. Muretisch
Business Management Consultant
Mr. Muretisch is an experienced project manager, implementation specialist and training instructor for TQS, and a Certified Lead Auditor in ISO 9001, ISO 13485, and ASME NQA-1. His project experience includes developing, implementing, improving and streamlining Quality Management Systems compliant with the ISO 9001, ISO 13485, ISO 16969, ISO 14001, ISO 17025, AS9100, and the ASME NQA-1 Standards. He has provided consulting services for a variety of industries for over 15 years and also accumulated 25 years of experience in OEM Engineering management and design at several fortune 500 companies, including a global leader. He has also served as the Management Representative for an ISO 9001 Quality Management System for 18 facilities and was part of an SAP Implementation team, where he was responsible for legacy system data transfer and Production Planning Module configuration, script writing, and personnel training.
As an instructor, Mr. Muretisch has provided auditor training for hundreds of personnel in the ISO 9001, ISO 13485, ISO 14001, 18001 and ASME NQA-1 Standards. He has also trained over 1000 personnel from management to equipment operators in the requirements of ISO 9001, ISO 13485, ISO 14001, ISO 17025, ISO 18001, cGMPs, and ASME NQA-1.
His education and training completed during his professional career include Engineering (Penn State University), Mechanical Design (Triangle Institute), ISO & NQA-1 Lead Auditor Training, Quality Management System Implementation, Project Multi-tasking, Effective Communication, Technical Writing, Specialized Component Design, Welding, 3-D modeling, Continuous Improvement Techniques and SAP Configuration.
Lisa Zottola co-founded Tri-State Quality Systems (TQS) in 1992, after spending over ten years in progressive management and administrative positions in the pharmaceutical, computer services, and airlines industries. As President, Ms. Zottola oversees the long-term performance of the practice, with specific responsibilities in the following areas: financial management and planning, sales and marketing, business and organizational development, client interface, and human resources. Additional responsibilities include contract negotiation and sales & marketing presentations and related outreach. As a result of Ms. Zottola’s leadership and strong client orientation, TQS has consistently increased revenues and market share, emerging as a leading provider of consulting services in quality systems, industrial health & safety, environmental management systems, and continuous improvement consulting services.
As a technical writer, Ms. Zottola gained significant experience with procedure and work instruction development through group facilitation and enduser/operator interaction. Ms. Zottola also has an established track record in sales & marketing and customer service. As a regional sales representative for a major pharmaceutical manufacturer, Ms. Zottola was responsible for territory establishment, market research, customer development, strategy implementation, and sales management initiatives. Ms. Zottola’s efforts lead to the establishment of one of the fastest growing territories in the U.S., generating over $2.5M in annual sales. Ms. Zottola has also held positions in customer service with American Airlines, and has also worked in several market research and analysis positions.
A graduate of Pennsylvania State University majoring in Business Logistics, Ms. Zottola has also received continuing education in business administration, policy development, marketing, and sales management.
Ms. Zottola is a certified Internal Quality Auditor and has successfully completed the ISO 9001:2000 Lead Auditor Transition Course.